Effective Date: May 29, 2026 | Last Updated: May 29, 2026
SparkAnimate (operated by SparkSupport Global Tech – FZCO, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sparkanimate.com or use our animation services.
Please read this policy carefully. By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
When you contact us, request a quote, or engage our services, we may collect:
- • Full name
- • Email address
- • Phone number
- • Company or business name
- • Project details and creative briefs you share with us
- • Payment and billing information (processed securely via third-party providers)
1.2 Information Collected Automatically
When you visit sparkanimate.com, we automatically collect certain technical data, including:
- • IP address and approximate geographic location
- • Browser type and version
- • Pages viewed and time spent on each page
- • Referring website or source
- • Device type (desktop, mobile, tablet)
- • Cookies and similar tracking technologies
1.3 Information from Third Parties
We may receive information about you from social media platforms (Instagram, Facebook, LinkedIn, YouTube) if you interact with our profiles or ads, or from analytics providers we use to understand website usage.
2. How We Use Your Information
We use the information we collect to:
- • Respond to your inquiries and provide animation services
- • Process payments and manage project billing
- • Send project updates, deliverables, and support communications
- • Improve our website, services, and user experience
- • Send marketing and promotional communications (with your consent)
- • Analyze website traffic and usage patterns
- • Comply with legal obligations
- • Detect and prevent fraudulent or unauthorized activity
3. Cookies and Tracking Technologies
We use cookies and similar technologies on our website. Cookies are small text files placed on your device that help us:
- • Remember your preferences and sessions
- • Understand how visitors interact with our site (via Google Analytics and similar tools)
- • Deliver relevant advertising on third-party platforms
You can control cookie preferences through your browser settings. Note that disabling cookies may affect some functionality of our website. We use the following types of cookies:
- • Essential cookies – Required for the site to function properly
- • Analytics cookies – Help us understand visitor behavior (e.g., Google Analytics)
- • Marketing cookies – Used for retargeting and advertising (e.g., Facebook Pixel)
4. How We Share Your Information
We do not sell your personal information. We may share your data only in these limited circumstances:
- • Service Providers: Trusted third-party vendors who assist us in operating our website, processing payments, or delivering services (e.g., hosting providers, payment gateways, email platforms). These parties are bound by confidentiality obligations.
- • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
- • Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect the rights and safety of SparkAnimate and its users.
- • With Your Consent: We may share your information in other ways when you have explicitly consented.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:
- • Contact and inquiry data: Retained for up to 3 years after last interaction
- • Project and client data: Retained for the duration of our engagement plus 5 years
- • Website analytics data: Typically retained for 26 months
After the applicable retention period, your data is securely deleted or anonymized.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our parent company, SparkSupport Infotech, is ISO 27001:2022 certified, reflecting our commitment to information security best practices.
However, no method of internet transmission or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
7. International Data Transfers
SparkAnimate is operated from Dubai, UAE, with team members in India and clients across the US, UK, Netherlands, and other regions. Your information may be transferred to and processed in countries other than your own. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- • Access: Request a copy of the personal data we hold about you
- • Correction: Request correction of inaccurate or incomplete data
- • Deletion: Request deletion of your personal data (subject to legal obligations)
- • Objection: Object to our processing of your data for marketing purposes
- • Portability: Request transfer of your data to another service provider
- • Withdrawal of Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at contact@sparksupport.com. We will respond to your request within 30 days.
9. Children’s Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will take steps to delete such information.
10. Third-Party Links
Our website may contain links to third-party websites, including our social media profiles (Instagram, Facebook, LinkedIn, YouTube). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Marketing Communications
We may send you marketing communications about our animation services, promotions, or updates if you have opted in or have an existing relationship with us. You can opt out of marketing emails at any time by clicking the unsubscribe link in any email, or by contacting us directly at contact@sparksupport.com.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the revised policy on this page with an updated effective date. We encourage you to review this page periodically.
For significant changes, we may provide more prominent notice, such as a notice on our website homepage or by email.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
SparkAnimate (operated by SparkSupport Global Tech – FZCO)
- • Address: Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
- • Phone: +971 54 368 1531
- • Email: contact@sparksupport.com
- • Website: https://sparkanimate.com